Frequently Asked Questions
What happens if I send products that are OPENED or EXPIRED?
These supplies will be donated or destroyed unless otherwise notated on your order if we accept those products that are expired.
Do you have a Bonus or Referral Program?
Not yet, but we're working on it! Check back for updates.
How will I be paid?
We currently offer three payment options: Bank Transfer, PayPal, or Mailed Check.
Can my payment be rushed?
We do not offer a rush payment option. All payments are issued within 2 business days of processing your package. Checks are sent via USPS First Class Mail.
How can I be sure that I'll be paid?
Our reputation is very important to us. We strive to make sure that everyone's experience with us is positive, and that includes getting paid! Feel free to call us and we'll address any concerns. A real person will answer!
What happens if I send products that are damaged?
Products that do not meet our condition requirements may be subject to an adjusted payment or may not qualify for purchase. Please refer to our product requirements for more details.
Can I ship supplies using my own shipping label?
Yes you can, but each of our shipping labels is linked to a specific order. Using the correct label ensures that your order can be properly tracked and processed.
Do you accept international products?
We currently accept products distributed for the U.S. market. Please review the product requirements before placing an order.
Which products are accepted?
Acceptance depends on the product and its current eligibility requirements. Please review the individual product page for details before placing your order.
What if I already removed a product label?
Any damage resulting from label removal will be assessed based on the condition of the product. Payment may be adjusted based on the condition of the items received.
How long can I wait to ship my items?
Please ensure your order is shipped within three (3) weeks of receiving your shipping label. Shipping labels that are not used within this timeframe may be canceled.
Once your order is placed, the quoted price is valid for seven (7) days. After this period, pricing may be adjusted to reflect current market conditions, which may result in a difference in the final quoted price
Should I remove product labels?
No. Please leave product labels intact to help prevent damage to the packaging. We can handle label removal when needed.
What if I want to BUY products?
We can help! Call us and we’ll help you
Sell Your Unused CGM & Diabetic Test Strips!
Free shipping, upfront pricing, and payment within 2 business days of delivery.